You can now send videos in your templates. We know that videos are a super useful tool to improve the reach and conversion of your templates. That’s telegram database why today we bring you this feature that allows you to. Increase information retention and Video in conversion rate. Stand out compared to text and image only templates. Connect better with your audience. How to start using it? At the same level as images and documents, you will find the Video header option.
Setting up bulk messages
On WhatsApp Please note that the bach tried to repel criticism of the ioc maximum size for this video is 16MB and in mp4 format. We recommend using horizontal or square formats. We hope you achieve more results using videos and B2Chat! As always, we are here to help you get the most out of our tools. This update is now live on your B2Chat account. Learn more → Take control of chats from Audit We are excited to announce a new feature that will allow your agents to take control of ongoing chats with another agent directly from the Audit section.
This will allow you to
Correct errors in real time if the agent lack data has problems with their service, improving the quality of service. Facilitate the reassignment of chats in situations where the original agent is unavailable, ensuring a fast and efficient response Video in to customers. Streamline workflow by enabling more active monitoring and direct intervention in critical conversations. To use this feature, follow these steps: Search in Audit: Find the chat you want to take in the Audit section.
