Things to consider in a customer journey mapping tool Before we dive into our tool recommendations, let’s talk about some things to consider when selecting a customer journey mapping tool. Here are some key features your customer journey mapping tool should have: No-code design: Unless your entire team is highly technical, […]
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A chatbot will almost immediately respond to customers 24/7 too. That’s much better than waiting on hold forever or waiting through the weekend for customer service to return an email. Email’s role in omnichannel When brands engage with customers on a variety of channels, and those conversations can continue from […]
