We are excited to announce a new update to B2Chat that will significantly improve our agents’ experience and streamline the tracking of special database customer interactions. Improved conversation timeline Viewing Bot Messages with Buttons: You Displaying can now view bot messages that contain buttons in the conversation timeline in the agent console. Not only will the available buttons be displayed, but also which button the user selected. This will allow for a better understanding of the interaction and facilitate a more appropriate response from the agent.
Available in the Audit module:
Additionally, this new visualization what is a moodboard. and how is it used in website development will also be available in the Audit module, providing a complete and detailed view of all customer interactions for better evaluation and analysis. B2Chat templates console diagram with buttons Continuous improvements Contact Tag Management from Audit: Use Contact Tag labels directly from the audit module for better organization and segmentation. New status filter in Audit: Track conversations more easily with the new status filter in Audit. Retake templates display: Retake templates are now visible in the timeline and audit module for greater transparency and tracking.
Advantages of the New WhatsApp
Rate The main advantage of this modification lack data is the reduction in costs to keep your customers informed. Also, and to understand. It in greater depth, we present the main uses of utility templates. These are the following: Order Displaying confirmations. Shipping Updates Appointment Reminders Payment Notifications Without a doubt. This reduction in rates facilitates communication with your clients, improving efficiency and satisfaction in each interaction. New WhatsApp prices Frequent changes to WhatsApp Policies and Prices On the other hand, Meta has reported that they plan to make more frequent changes to their policies and prices.
